The biggest investment a Customer Service Center makes is in its people. Advertising for them, hiring them, training them, waiting for them to gain enough experience to be productive. Then they leave, and we start all over, at huge cost to the organization. What if we could keep the good ones for years instead of weeks or months? Everything in the center goes more smoothly when we have experienced staff in place. We study your operation from the front-line up and make practical recommendations on how you can keep more of your good employees and save tens of thousands of dollars each year.