About us.

About Ayers and Company

Our founder, Peg Ayers, has led large Customer Service Centers for more than 25 years, improving processes, managing change, and engaging employees to bring out the best in them and create stellar results for the organization.  Peg’s experience includes leading centers for OfficeMax, Office Depot, Grand & Toy, Cendant, Affinion Group and Aegis Communications.  Peg is a certified John Maxwell Team speaker and teacher and has earned her Customer Experience Professional Certificate (CCXP).  Peg has a gift for developing leaders with great skills and abilities along with high integrity and a talent for building staff loyalty.   A top notch leadership team knows that focusing on front-line associates is key to the organization’s success.  The best work is done by leadership teams working in concert with one another–all pulling in the same direction for the common good.  This isn’t just theory.  It’s something Peg’s put into practice for many years and something she can help your team learn to do.

share best practices and strategies customized to your organization

If you are a contact center executive looking to increase revenue and decrease costs by optimizing processes or improving customer and employee experience, I’ll be happy to share best practices and strategies customized to your organization.

CONTACT PEG NOW